Bromley Third Sector Enterprise
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What We Do

BTSE is a charity working for the advancement of the health and wellbeing of residents of the London Borough of Bromley and surrounding areas in the South East of England.
How We Do It
We facilitate the development and delivery of coordinated health and wellbeing services and promote access to preventative resources provided by other voluntary sector organisations.
On a daily basis we...
  • Manage a single strategic health and wellbeing early intervention contract, which comprises a wide range of strategic third sector contracts, introduces new ways of working to better support local people and is worth just under £12 million over five years
  • Quality assurance, compliance, operational oversight, communications, data management and reporting
  • Oversee and enable the successful partnership working of Bromley’s four largest charities in delivering the Bromley Well Service
  • Deliver the coordinated branding and promotion of the Bromley Well Service
  • Manage the development and secure use of one, central client database, used by over 350 staff in diverse locations and containing over 33,500 client records.

Our Services and Expertise

Contract Management

We manage and monitor the delivery of many and complex services, providing one point of contact for commissioners.

Strong engagement with strategic borough bodies, clear lines of reporting, agreed performance indicators and ongoing conversations with commissioners and providers have positioned us to deliver the Bromley Well contract flexibly and affordably, enabling the evolvement of services that meet people’s changing needs.
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Relationship Building and Local Representation

We’re actively involved in
  • One Bromley Executive - Local health and care partnership
  • One Bromley Communications and Engagement Group
  • One Bromley Population Health Management Group
  • NHS South East London ICS VCSE strategic network
  • Bromley Safeguarding Adults Board
  • Bromley Safeguarding Adults Board Communication Service User Engagement Group
  • Carers Trust nationally and in SE London
  • Local Voluntary, Community, Social Enterprise (VCSE) networks
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Brand and Communications

For the duration of the Bromley Well contract we’ve established, managed and delivered a unified brand for what was an entirely new service in 2017.

We continue working alongside our charity partners and local commissioners to embed this in the local community.

As partners in One Bromley, the integrated care service for the London Borough of Bromley, we play a key role in the communications mix, reaching people in diverse communities across the borough. This has been invaluable during COVID-19.

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Data Management

Good data management is the cornerstone of demonstrating the outcomes achieved for service users, developing client needs and improving service design.

For the Bromley Well contract we have designed, set up and manage one client database which allows all service providers to access and manage client data.

This has reaped clear benefits for residents, service providers and commissioners.

  • Enables standardisation of data collection and reporting
  • Makes service delivery more efficient – no duplication or repetition for staff and clients
  • Promotes holistic approach to the support provided
  • Helps plan future service delivery
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Consultancy

We help and advise charities who want to work together to consider ways to jointly deliver services, for the benefit of service users.

This might include:

  • Data sharing for better reporting, understanding of local needs as well as more efficient interactions with service users
  • Combining expertise to design and deliver more focused support for clients
  • Looking at ways to reduce overhead costs through shared processes
As the objective and neutral “third party” we can focus on the balance of what’s best for service users, providers and funders.
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