Privacy Policy

BTSE Privacy Policy

We understand that the privacy and security of your personal information is extremely important. Because of that, this notice sets out what we do with your information and what we do to keep it secure.

It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you.

What information do we collect from you?

We may collect and store personal information about you if you contact us or use our website or engage with us on social media.

We will ensure that we only collect enough information to enable us to provide the appropriate service or response to you, and we will only collect information which is reasonable and fair. The sort of information we will hold will include:

information that you provide to us such as your name, address, telephone number, email address, bank account details for any ‘paid for’ services and any feedback you give to us, including by phone, email, post, or when you communicate with us via social media;

information about what you tell us regarding your situation and why you contacted us. 

information about the services that we provide to you (including for example, consultancy we have provided to you, when, what you paid and so on);

information about how you have used our services. For example, by email, by meeting with you or through a workshop;

your contact details and details of the emails and other electronic communications you receive from us, including any news bulletins we send to you.

How we use your information

Personal information which you supply to us may be used in several ways, for example:

help us understand more about you and to improve our service to you and others;

to provide the services you requested;

  • to ensure efficient and accurate administration of your request;
  • to process your request or payment;
  • taking payment from you;
  • to manage your case or complaint;
  • to conduct research and ask for your feedback about our services, either carried out by us or with reputable agencies;

for statistical analysis to:

  • provide services to the wider community using anonymised information;
  • support a grant or funding application through the use of anonymised information;
  • help answer your questions and solve any issues you have;
  • Send you news and updates about our services.

We will keep your personal information for the above purposes unless you request otherwise. We will ensure we hold accurate information about you by periodically contacting you to check our records. 

How we ensure your information is kept safe

We take security measures to protect your information including:-

limiting access to our building to those that we believe are entitled to be there (by use of identity passes, key and door access control);

implementing access controls to our information technology, such as firewalls, ID verification;

we use Charitylog, an online customer database to record your details and your use of our services. This is provided by a company called Dizions. Their privacy policy can be found on their website here: Please note, in Dizions’ policy we (BTSE) are the client referred to;

Charitylog (Dizions) stores data on servers in the UK; 

never sharing passwords;

limiting access to paper based information to only those who need to see it;

We use Microsoft Office 365 for our communications with you by email. Our MS Office 365 data servers are in the UK.

How we share your information 

We will not disclose your confidential or business sensitive information to any organisation or person outside Bromley Third Sector Enterprise without your consent except:

  • to help prevent fraud;
  • if required to do so by law.

Visitors to our website

We use WordPress to build our website. If we collect personally identifiable information through our website, this is with your consent and we will make it clear when we collect personal information what we intend to do with it.

Use of cookies on

Our website uses cookies. We do not use these to personally identify you, store any personal information nor to track your individual use of the site. This page gives you more details about how and why we use cookies:

Use of website analytics

When someone visits our website at, we also use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website.

Accessing your information, making corrections or deletions

We want to make sure that your information is accurate and up to date. You may ask us to correct or remove any information you think is inaccurate or which you no longer want us to store.

You have the right to ask for a copy of the information that we hold about you. If you would like a copy of some or all of your information, please email, phone or write to us:, Tel: 0208 315 1912 / 07593 562454,  FAO: Data Protection Officer, BTSE, South Street, Bromley BR1 1RH.

If you have any other queries relating to us holding your personal details please contact us.

Changes to our privacy notice

We keep our privacy notice under regular review and we place any updates on our website This privacy notice was last updated on 19.7.21

Further information

For further information on how your information is used, how we maintain the security of your information, your rights to access information we hold on you, or details on how long we hold your information, please contact us at, or write to us at: BTSE (Bromley Third Sector Enterprise), Community House, South Street, Bromley BR1 1RH.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their privacy policies.

Reporting a problem

If you have a complaint regarding how we process your personal information, please contact the BTSE Chief Executive Officer on 020 8315 2573 or you can contact the Information Commissioner’s Office (ICO). 

The ICO’s address:            

Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

By post: BTSE, Community House, South Street, Bromley BR1 1RH

By email:  By phone: 0208 315 1912 / 07593 562454