BTSE and Bromley Council at Social Care Institute for Excellence

Our CEO David Walker spoke at the Social Care Institute for Excellence’s Spring Reception alongside Kim Carey, Director of Adult Services, London Borough of Bromley on their work in designing a “digital first” approach to delivering future adult services.

Focus is on a man speaking at a podium in large conference room
David Walker at Social Care Institute for Excellence Spring Reception March 2024

We saw the London Borough of Bromley Adult Services project as a real opportunity to design an approach that was more joined up and better delivers for residents, especially the vulnerable

Designing a digital first approach to the future delivery of adult services

We were excited to be engaged in the project as it tied in with what we recognised as the direction of travel with Bromley Well – we have a single point of access and database covering all services from four operational partners. We had moved to online referral (especially for professionals) to take pressure off phone lines – and as a result got better more complete data in one go – rather than multiple comms. We saw the London Borough of Bromley Adult Services project as a real opportunity to design an approach that was more joined up and better delivers for residents, especially the vulnerable.
 

Involving the frontline

Bromley Well operational staff were included in all the project development workshops – service delivery managers who could provide practical insight – so helped design from the bottom up. This empowered staff by giving a sense of influence in sharing expertise and ideas.
 

Wider input

We also recognised through our work in consulting developing Bromley Carers Plan with Bromley Council, that many services for residents are accessed with the support of voluntary and community sector – so a digital option saves them time – but needs to be communicated and designed with multiple users in mind.
 
We had also helped to facilitate wider voluntary sector engagement – in person with Community Links Bromley, online with our 60+ Associate Members BEFORE the proposal went to Councillors. This provided an opportunity for input and feedback and wider recognition that project being designed from the bottom up. This created goodwill  and provided a wider group for consultation and reference.

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