Case Study

Key Safe Fitting

The Bromley Well Handyperson service is a very popular service delivered by our charity partners at Age UK Bromley and Greenwich.

The service helps frail Bromley residents who need support with minor works at home. This includes things like fitting curtain rails, installing key safe units, fitting grab rails, securing floor coverings, installing draft excluders and other minor works to help people live safely and independently at home.

In 2021-22, 961 people were referred to the Handyperson service, more than four times the contracted target of 240 a year.

Key safe fitting is a frequent type of referral that Bromley Well receive from our colleagues in the NHS.

Case Study

A male client needed a key safe fitting to his home before he was discharged from hospital that same day. Within half an hour of the referral from the hospital’s Frailty Care Navigator, a handyperson attended the client’s home.

Our Handyperson fitted the key safe within 1.5 hours. As this was an emergency request from the NHS, the Bromley Well team did their utmost to react flexibly and quickly.

The Frailty Care Navigator also obtained consent from the patient for their key safe code to be shared with London Fire Brigade’s ‘Blue Lights’ service. This would allow the emergency services to gain access to the patient’s property quickly, in the event of an incident.

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