Case Study
Bromley Well Health and Wellbeing Service
We work with 56 Associate Member charities
Bromley Well has supported 25,000 residents in 3.5 years, ~10% adult population
Bromley Well Contract Aim
Contract Arrangement
One contract to BTSE which we subcontract to 4 large charities and a number of smaller charities.
BTSE’s third sector partnership provides a single point of access to the considerable expertise, skills and knowledge the third sector has to offer.
What Does Bromley Well Do?
- Reduce the need for unplanned care and resulting emergency admissions
- Prevent and delay the need for long term care packages
- Support residents to remain independent in their local communities
- Build capacity in local communities
- Shape local services to better meet the needs of local people
- Older people
- Carers of all ages from 4 years up
- Learning and physical disabilities
- Mental health support
- Employment and education support
- Long term health conditions
- Information, legal advice and guidance
All accessed Monday – Saturday 9-5pm. Freephone: 0808 278 7898 Email: spa@bromleywell.org.uk Website: www.bromleywell.org.uk
Who Does What?
BTSE recognises that health and wellbeing is dependent on many factors and Bromley Well services are built on this principle.
We combine support for the wider determinants of health such as financial, housing and social isolation alongside services which focus on general health and wellbeing.
Our unique collaboration of local services enables us to support the whole person, addressing the multiple issues contributing to people’s wellbeing.
We manage and monitor the delivery of services, providing one point of contact for commissioners. Clear lines of reporting, agreed performance indicators and ongoing conversations have enabled the Bromley Well service to evolve to meet needs identified at the frontline.
Good data management is the cornerstone of demonstrating the outcomes achieved for service users, developing client needs and improving service design.
We use one client database and have relevant agreements and data securities in place.
Bromley Well has one freephone number and one email which provide access to many services.
Registered clients don’t need to repeat their story. We have expert knowledge of other services nearby and can point people in the right direction if we can’t help.
"During the pandemic Bromley Well's Single Point of Access has come into its own, taking up to 100 calls a day. Callers have benefited from access to a whole range of services via one phone call - from financial advice to support for their mental wellbeing..."
